In this episode of Canopy Practice Success, Brittany Malidore, co-founder and managing partner of Ledgerly Consulting, discusses how bullying isn’t just a childhood issue but a prevalent problem in professional settings. Brittany emphasizes the importance of creating empathetic and accountable workplace cultures to combat toxic behaviors. She introduces the CARE framework—Communicate with Empathy, Align Expectations, Resolve Conflict, and Empower Vulnerability—as a guide for fostering healthy work environments.
The conversation also touches on the role of a firm’s employees and clients in perpetuating or mitigating bullying behavior and underscores the significance of value-driven client relationships. The discussion aims to empower individuals to recognize and address bullying, promoting a culture of respect and empathy in the workplace.
Three Main Ideas:
1. Workplace Bullying and How to Stop It
Brittany Malidore and KC Brothers discuss how many people experience workplace toxicity but don’t recognize it as bullying. The subtle signs of micromanagement, withholding information, or exclusion can be defined as a toxic work culture. Business owners can implement a zero-tolerance policy to avoid any of these toxic signs.
2. Creating a Culture of Empathy and Accountability
Empathy isn’t a weakness—it’s the secret to strong leadership and business success. Brittany touches on practical steps to foster a culture of empathy and accountability within the workplace.
3. Firing Toxic Clients
Clients can be just as guilty as employees when it comes to bullying the workplace. They can impact an accountant’s morale, productivity, and well-being. Brittany discusses having a step-by-step guide to communicating and off-boarding clients who don’t align with a firm’s values.
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