TLDR: The infrastructure of the app just seems to have been made by unqualified people. I signed up for an account in person, while making the before mentioned purchase, and the next time I went in I asked to exchange the points for a discount the cashier said he couldn’t do anything on his end. No big deal, I try to log into my account to activate the reward myself, just to be told I don’t have an account. I went back in and had my email linked to my phone number just to be told I still don’t have an account! Here’s some strategies that other companies use to make sure things like this don’t happen:1. Only 1 account can be linked to 1 phone number. That’s just logic.2. Log in using a phone number, not email. This is safe for the consumer and the store, and cuts down on confusion with multiple accounts and would cut down on inactive accounts 3. Be able to have cashiers active rewards. It might seem like an easy way for scammers to steal points, but considering that you have to spend 300 dollars to just get 10 dollars off your next purchase, there won’t be a whole lot of rewards worth using if you already have enough to afford getting the points in the first place I hope this constructive criticism is helpful for you guys!
