Modern AI chatbots which can operate 24/7 are increasingly used to handling standard guest queries, booking requests, and service information. These systems use natural language processing (NLP) to better understand user intent, enabling them to manage a broader range of requests more effectively.
AI bots are particularly useful in high-demand environments, as they operate continuously without the need for breaks or shift coverage. Some hotels, like the Equinox in New York, rely on these tools for a large proportion of their routine guest communications.
