Mapping the Customer Journey: Insights from Blake Grewal
In this episode of the Accounting Insiders Podcast, host Gary DeHart sits down with Blake Grewal, founder and CEO of Customer IQ, to discuss the power of customer journey mapping for service-based businesses.
💡 What You’ll Learn:
✔️ The importance of visualizing the entire customer experience
✔️ How to identify feedback opportunities and optimize automation
✔️ The role of Google My Business in maximizing marketing efforts
✔️ Why tailored journey maps are essential for different customer segments
✔️ How to integrate technology strategically for business growth
Blake shares practical tools for brainstorming and refining customer journeys, along with strategies for using customer reviews to drive engagement. Plus, learn how Customer IQ is offering free customer journey mapping consultations to help businesses level up their marketing strategies.
📌 Want to optimize your customer journey? Visit Customer IQ for a free consultation!
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