- Minutes = money when compressed air is among a plant’s main utilities.
- When trouble arises, rapid responses from certified air compression experts restore production and get companies back to work quickly.
- Michigan Air Solutions provides 24/7 support with technicians on call and a dedicated hotline.
The stakes are high for facilities that rely on compressed air. When systems go down, they halt production, delay shipments and ruin product quality. Failures compound on top of each other — moisture and heat can build up in the system,
energy is leaked and wasted, and oil can carry over into the air supply.
A compressed air expert who will restore the system fast earns trust. Michigan Air Solutions (MAS) built a business model around speed of service — supporting companies in the Grand Rapids and Detroit regions with a team of certified
technicians that prioritize responsiveness.
MAS has a Service Excellence Program that not only trains technicians in compressed air system technologies, but also in customer service — which it considers equally important. The goal is to get to you quickly and solve your
problems so you can get back up and running… earning trust over the long haul.
What speed of service looks like
MAS ensures that “rapid response” isn’t just a catch phrase. That means employing real strategies to ensure it can respond to customers quickly with the service, parts and expertise they need.
- 24/7 emergency service with technicians on call and a dedicated hotline • Local coverage in Grand Rapids and Detroit with regional dispatch, cutting response times across Michigan
- Local coverage in Grand Rapids and Detroit with regional dispatch, cutting response times across Michigan
- Rental compressors, dryers and vacuums to keep facilities operational during repairs, transitions or long OEM lead times.
- Stocked service vehicles carrying common OEM parts, oils, filters and fittings to maximize first-visit fixes
- Large in-stock parts inventory for compressors, dryers and accessories to shorten repair cycles
- ELGi-authorized distributor with direct access to OEM product lines, technology and technical support
- Certified, ELGi-trained technicians who diagnose quickly and fix it right the first time.
What to expect
MAS will walk you through a pre-call triage process to speed up fixes. MAS gathers alarm codes, symptoms and conditions up front to ensure its techs arrive prepared. Then it provides a transparent ETA and service plan that is communicated at the time of the call so customers know what’s next. Finally, MAS technicians arrive to assess the problem with quality parts on hand and make repairs.
Compressed air systems are complex, and a system-level solution may be required. MAS provides backup options to help companies restore operations. This includes short-term rental options and expedited parts sourcing if a permanent repair will
require more time.
MAS takes the time to look deeper and address the bigger issues that could be putting systems at risk. When service escalates into a full system fix, MAS provides turnkey installation capability. This includes filtration, piping, controls, drying,
cooling, smart controls and system integration.
MAS technicians can also perform detailed air assessments and audits that surface hidden inefficiencies, helping customers avoid the kinds of failures that cause emergencies in the first place.
MAS also offers preventive maintenance agreements that lock in priority response and reduce surprise breakdowns, ensuring customers don’t face costly emergencies. Many times, a fast repair visit also reveals when it’s more cost-effective to upgrade
aging equipment than to continue patching it — another way speed translates into long-term savings.
And because MAS is an ELGi-authorized distributor, it has direct access to OEM expertise, technology and parts — giving customers confidence that every repair or upgrade is backed by the highest standards. Having access to short-term rentals also gives customers breathing room — they can stay operational while waiting for a larger system fix or new installation.
What’s most important
Speed of service isn’t just about uptime — it’s about peace of mind. Customers need a partner who will show up, solve problems and keep them focused on production instead of repairs.
The demands on compressed air systems aren’t getting any lighter. Production cycles are tighter, downtime is more expensive and skilled labor is harder to find. In this environment, fast and knowledgeable service has become a true strategic
advantage — not just a convenience.
The question for plant teams isn’t only “Who can get here fast?” but “Who can keep me running over the long haul? The right partner delivers both. They quickly solve problems in the moment while setting you up for future success.
