Louis Rossmann has shared a new video encapsulating his surprise, and disappointment, that Brother has morphed into an “anti-consumer printer company.” More information about Brother’s embrace of the dark side are shared on Rossmann’s wiki, with the major two issues being new firmware disabling third party toner, and preventing (on color devices) color registration functionality.
Rossmann is clearly perturbed by Brother’s quiet volte-face with regard to aftermarket ink. Above he admits that he used to tell long-suffering HP or Canon printing device owners faces with cartridge DRM issues “Buy a brother laser printer for $100 and all of your woes will be solved.”
Sadly, “Brother is among the rest of them now,” mused the famous RepairTuber.
Scharon Harding (via Slashdot):
The video, spotted by Tom’s Hardware, has 163,000 views as of this writing and seems to be based on a Reddit post from 2022. In that post, Reddit user 20Factorial said that firmware update W1.56 caused the automatic color registration feature to stop working on his Brother MFC-3750 when using third-party cartridges.
“With the colors not able to be aligned, the printer is effectively non-functional,” 20Factorial said. The Redditor went on to say that when asked, a Brother customer service agent confirmed that “the printer is non-functional without genuine toner.”
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Brother denied to Ars Technica that it intentionally bricks printer functionality when users install third-party toner or ink.
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20Factorial isn’t the only one who has claimed to see printer capabilities decline when trying to use a third-party cartridge.
The general consensus seems to be that official Brother cartridges work a little better, but that Brother doesn’t block you from using alternatives.
Previously:
