The problem is that what Apple means here by “free” as opposed to “paid” is simply that you don’t have to pay before downloading the app, but Apple’s counterintuitive definition tends to obscure what is most important to consumers: how much you have to pay to use the app. The range of allowed use can vary drastically among apps that are free with IAP. Some apps can be used forever for free with no apparent limitations, and the IAP merely unlocks bonus content or features. Some can be used for free in “reader” mode, with the ability to open and read documents, while an IAP is required to edit and/or sync documents. Some apps are free to use fully for only a limited time; in other words, they have a time-limited free trial. At the end of the trial, various outcomes are possible. Time-limited trials are especially popular with auto-renewing subscription apps, which start charging you automatically at the end of the trial. And ironically, some so-called “free” apps don’t allow any use at all unless you first pay the IAP.
At this point, I think the way the store represents this information is obscuring more than it’s helping.
You might be shocked to learn that the window is actually floating. That is, it floats above and covers every other window on the Mac, even if you switch to a different app. And Apple approved this. You can close the floating window, but that quits the app.
By default, the lifetime $39.99 license is selected. It’s labeled “Best choice – no subscription”. The 3 day free trial is available only if you select the $19.99 yearly subscription option. The subtitle of the subscription option says, “Only $5.00/month”, the math of which is way off and would add up to $60 per year if accurate. I don’t know how that window got approved by Apple.
Apple is so picky about payment screens in some cases, but then it approves stuff like this.
Apple is supposed to protect users by making refunds and subscription cancelations easy, but Apple doesn’t actually make it as clear and easy as claimed. Why aren’t there refund and cancel buttons directly on the app’s product page? Such buttons could be right above the Ratings & Reviews section! For that matter, why don’t app developers have to ability to offer refunds directly to customers?
I recently had two cases where customers encountered problems related to Apple’s Bluetooth API and asked Apple for refunds. Even though the purchases were recent, Apple refused and told them to contact the developer instead—even though we can’t offer refunds. Luckily, I was able to work around the bug.
Previously:
