By far the worst customer service experience of my life. I had my account hacked and two sets (4 tickets total) fraudulently transferred out of my account. I notified Ticket Master immediately, within 15 minutes of it happening, and began what has now been a 2 month process of trying to get my tickets returned or refunded.
The most concerning part of all of this is when they were stolen out of my account via transfer, Ticket Master allowed them to be listed for resale (even after I reported them stolen). I was forced to buy new tickets because their fraud department never returned my calls or emails. That means Ticket Master profited off of my original processing fee, the stolen ticket processing fees (my original seats were evidently resold) and the processing fees for my new seats I had to buy. Ticket Master benefits off of stolen tickets, and this is why I think they care so little about returning tickets when their app is hacked.
If your tickets get stolen, good luck. I would plan on buying new ones or being on the phone for at least a few hours a day, every day, spam calling the fraud department. If your lucky enough to reach someone, plan on explaining your entire situation from start to finish with each new person. No one seems to know what’s going on, every new person is unaware of any previous conversation. Absolutely horrible. Use a different ticketing site if possible.
