Do you think a fund’s website is important? Why or why not?
“Absolutely. So much of the deal activity in our industry originates through networking and warm introductions. After you meet someone or they are recommended by a trusted source, what’s the first thing you do? Google them. It’s critical to present a consistent, clear message both on and offline, and on top of that seize the opportunity to differentiate your firm wherever you have a captive audience. Your website is the best tool for not only delivering the factual information visitors are looking for, but also influencing their decision about which private equity firm to partner with. Taking all this a step further, a smart website and good content strategy can significantly impact your search engine visibility, drawing in organic traffic and brand new contacts or investment opportunities you may not have seen otherwise through your network. Your digital presence is at the center of all this activity. “
Did you see an increase in traffic/an increase in customer or client satisfaction after redesigning your website?
“Yes, we saw an immediate increase in traffic, but what’s more important is that our key visitor stats continue to trend upwards, people are reading our GrowthBits and finding them valuable enough to subscribe, and the conversations that are prompted by website activity are high quality. That’s why a really well-thought out redesign from a coding, content and UX standpoint is so critical, plus a good digital marketing strategy to go along with it. A visual facelift is important, but will only get you so far.”
Did you use an outside company to redesign the website, or was it designed by the firm itself?
“Yes, we chose a firm that understood enough about industry to be thoughtful, but more importantly could deliver awesome creative ideas, optimize the website in every way needed to feed Google’s algorithms, and partner with us in continuing to refine our digital strategy over time. Durkan Group posted a good case study on the process on their website. For something as fundamental to a private equity firm’s brand and origination strategy as its website, it is best to leave the design work to the experts.”
How important do you think a fund’s marketing effort is?
“We’re in a really crowded market today. It’s tough for PE firms to differentiate themselves, keep intermediaries informed of their platform and add-on targets as investment theses evolve, and reach entrepreneurs directly. Marketing – digital marketing in particular – is where we have the opportunity to supplement all the relationship-building we do in person with reinforced messages online about why we’d make great partners and how we’ll work together to grow a company. I’m exceptionally proud of what we’ve done at LLR so far to deliver value through online marketing, and I’m excited to keep evolving our digital strategy and website to drive growth for our portfolio and our firm.”
For many, your website will be a prospect company’s, or an LP’s first impression of your fund. What does an outdated website say about your fund?
Thanks to Kristy and LLR Partners for allowing us to get an insight to an oft-overlooked, yet critical, part of a successfully positioned PE fund.
