“Hope” is more valuable to marketers than truth, ET BrandEquity


<p>AI generated image</p>
AI generated image

Hope, that beguiling spectre, is both the builder of triumph and the refuge of the disillusioned. It is no mere sentiment but a carefully used instrument, a currency in the grand bazaar of maketing – whether in politics or commerce. Brands, much like political parties or leaders, have mastered the alchemy of hope, transmuting it into driving market share. They do not merely sell products; they create belief, a commodity that thrives irrespective of tangible outcomes.

Apple, for instance, does not simply sell technology; the Korean and Chinese rivals have better technology now. It sells the hope of an innovative future, a promise that every new iPhone will somehow bring users closer to an ideal life. Likewise, Tesla’s promise lies not in the mechanics of electric vehicles but in the grand vision of a sustainable, tech-driven utopia.

The domestic market is saturated with brands that have mastered the arithmetic of aspiration. Fairness creams peddle the illusion of prosperity; not just lighter skin. Coaching institutes hawk the dream of social ascent; not learning. Insurance firms sell peace of mind in an unpredictable world. Patanjali’s ascent was less about its formulations and more about the promise of a cultural renaissance – an cheaper swadeshi movement distilled into ayurvedic jars. From Baba Ramdev’s yoga camps to supermarket aisles, the brand boasted on a potent mix of ancient remedy and nationalistic sentiment.Is hope a mere marketing ploy? Or, is i/t the foundation of consumer psychology? The stock market is a temple to speculation, where wealth is conjured from the belief that today’s risks will yield tomorrow’s riches. Cryptocurrency didn’t rise on fundamental value but on the faith that it would dismantle financial oligarchies. The vision was intoxicating enough to mint overnight tycoons before vapourising fortunes with equal ferocity.

Even in entertainment, hope remains the ultimate commodity. Bollywood’s grand illusion hinges on tales where the downtrodden inevitably triumph, reaffirming the fantasy that success is but a struggle away. Shah Rukh Khan’s transformation from an unknown to the ‘King of Bollywood’ is itself a parable of aspiration, a brand narrative that inspires millions. The Indian Premier League (IPL) operates on the same principle, converting cricket into a spectacle of perseverance and last-minute redemption, keeping fans hooked despite the inevitable cycle of elation and despair.

The cultivation of hope requires two distinct approaches. The first is the conversion of perceived impossibilities into tangible realities, or at the very least, the perception thereof. The second is the art of amplifying desire, exacerbating the craving for an outcome, rendering it uppermost in the minds of consumers. The cosmetic industry is a masterclass in the first approach, crafting narratives where age can be defied, imperfections erased, and confidence restored. L’Oréal’s tagline, “Because You’re Worth It,” is not about makeup but about self-belief, a promise that purchasing their products is an affirmation of self-worth.

The second approach – the amplification of desire – is best exemplified by premium brands that elevate products to the status of aspirations. Rolex is not a timepiece; it is the embodiment of success. A Birkin bag is not an accessory but a symbol of exclusivity. These brands do not merely sell items; they cultivate longing, ensuring that ownership is seen as a rite of passage into the elite.

A populace ensnared in perpetual expectation is loath to defect. Hope inoculates against disappointment, engendering a paradox wherein even unmet promises reinforce loyalty. The global fitness industry thrives on this very principle: year after year, people renew gym memberships, convinced that transformation is just one disciplined routine away. The self-help industry is also an endless cycle of aspiration, with every bestseller promising the ultimate secret to success, only for the reader to return for yet another revelation.

The implications for marketing strategy are profound. Hope is not the epilogue to a campaign but the prelude to action. Consumers must be shown not merely a product but a compelling vision of what their lives could be with it. Fear and urgency may drive short-term purchases, but sustained brand loyalty demands the perpetual appeal of possibility.

As brands like Nike and Coca-Cola, and political parties like the BJP, demonstrate, the mastery of hope is the key to dominion. Nike’s “Just Do It” is more than a slogan; it is an invocation of potential, an assertion that greatness is within reach. Coca-Cola, with its consistent messaging of happiness and togetherness, sells not a beverage but an experience, a moment of joy that transcends the mundane. BJP has been winning elections consistently with hope of a new India including the earlier corruptio-mukt rule, then the US$ 5 trillion by 2025 and now the Viksit Bharat by 2047.

In the brutal theatre of power, it is not the decriers of illusion who ascend, but the weavers of visions so resplendent, so inexorable, that they eclipse the past and dictate the course of history. Hope is no passive virtue – it is the architect of dominion, the currency of conquest, and those who fail to master its alchemy shall find themselves not just vanquished, but forgotten, exied to the dust-laden archives of irrelevance.

(The author is a Fortune-500 advisor, start-up investor and co-founder of the non-profit Medici Institute for Innovation.)

  • Published On Mar 6, 2025 at 12:00 PM IST

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