RE/MAX Top Producer Shares What It Takes to Shine in the Diamond Club

For the first 15 years of my career, my productivity increased annually. Looking back, the trajectory still feels incredible, especially considering that every January 1, our industry resets to zero. Sustained success wasn’t accidental – it came from consistency in my actions year after year, and continuously evolving my business plan to fuel growth.

I worked my way up in terms of production, reaching Platinum Club, then Chairman’s Club, then Titan Club, and ultimately Diamond Club.

As my career grew, my vision became crystal clear: I wanted to focus entirely on serving my clients. I put all my energy into making sure my clients have the best possible experience throughout their real estate journeys. But my job doesn’t end at the closing – I’ve built a strong post-transaction experience to ensure my clients always have someone they can turn to for real estate advice or to refer a friend, family member or colleague. I host client events, deliver free pumpkins around Halloween, send out market updates and provide local contractor guides, just to name a few things.

Another big factor in my ability to serve at a high level is creating efficient systems. For example, clear communication is everything – so I make sure my clients are always informed, and every detail is handled from start to finish. I’m constantly refining these systems because they allow me to grow my business while keeping customer service at the highest level.

I am deeply involved in the local community and committed to giving back in meaningful ways, too. One way I do this is by donating to the Children’s Miracle Network Hospitals in my clients’ names after every closing.

I also started a local business initiative called “Nuzie Realty Kicks Back.” Every quarter, I pick a local business to highlight, purchase a selection of their products and give them away as a show of appreciation. Additionally, I recently purchased a photo booth, which I donate for use at local events. Supporting my community isn’t just a priority – it’s something I truly care about and will continue to do in any way I can.

My brokerage thrives on a culture of teamwork, and it’s a mindset that RE/MAX Right Choice Broker/Owner Jeff Wright ingrained in us from the very beginning.

Confidence isn’t just something we expect – it’s something we build. We achieve it through continuous training, constant learning, and having a strong support system. Whenever challenges arise, we know we can rely on our Broker/Owner’s guidance to navigate the challenges successfully.

To say the RE/MAX community is powerful is an understatement. Since earning the opportunity to join the elite group of RE/MAX top producers in 2017 – and maintaining that status ever since – it has been a cornerstone of my business and success.

The RE/MAX network is made up of the best of the best. The advice, insights and solutions we share are unfiltered, actionable and real. That’s how you know you’re surrounded by the right people. Everyone is willing to share what’s working for them and offer guidance.

Since graduating from college and launching my real estate career in 2007, I have remained with RE/MAX for many compelling reasons. There’s something effortless about picking up the phone and saying, “Hi, this is Matt Nuzie from RE/MAX Right Choice.” The moment those words are spoken, there’s instant recognition. The person on the other end knows exactly what I do, understands the credibility behind the RE/MAX brand and recognizes its long-standing reputation. That alone sets the tone for a productive conversation and, most importantly, builds immediate trust – the foundation of every successful client relationship.

The brand aligns with my core values, too. Clients seek stability in an agent, and partnering with a company that embodies that same consistency is powerful. RE/MAX has stood the test of time, continually growing, evolving, and remaining the most recognizable name in real estate.

Beyond its reputation, RE/MAX provides cutting-edge tools, industry-leading training and unwavering support for agents. RE/MAX has given me a platform to build a thriving business and achieve levels of success – both personally and professionally – that I once never thought possible.

My advice for agents looking to elevate their business is simple: Go all in on every opportunity you get. Early on, those opportunities may be few and far between – but when they come, be ready. If you’re taking a buyer out for the first time, do your homework. Preview the homes beforehand, research the area and find ways to add real value to their experience. Don’t wait until the last minute and scramble to prepare – anticipate the opportunity before it arrives.

Start using a CRM from day one, even if you feel like you don’t have enough contacts. Over time, your database will grow – and you’ll be grateful you started early. Be the expert. Know your market inside and out. And most importantly, shift your mindset from salesperson to advisor. If you focus on advising clients, trust will come naturally. If you focus on “selling” to them, they’ll see right through it, and that trust might never fully develop.

Lastly, don’t forget to stay organized. You never know when business will pick up, so always be prepared. The quality of your service should stay consistent no matter how busy you get – and planning ahead ensures you can scale your business without sacrificing the client experience.