Leo Jedynak
Associate Product Marketing Manager, VTS
We’re excited to unveil the latest innovations in VTS Activate and VTS Multifamily, crafted to create a seamless and secure environment for your tenants. This product release is all about unlocking building potential through a superior tenant and resident experience—centralizing operational tech, simplifying workflows, and delivering access solutions that set your properties apart.
One App for All Access Needs
Imagine a world where tenants no longer need to juggle multiple keycards or remember various access codes. With VTS, that world is here. Tenants can now store multiple digital access cards within the VTS app, granting them seamless entry to buildings, shared spaces, workplace suites, and even other office locations—all from their mobile device. This streamlined approach not only enhances convenience for tenants but also simplifies access management for your team.
Deep Integration with Leading Access Control Systems
Technology should make life easier, not more complicated. That’s why we’ve expanded our library of deep integrations with top access control systems, including Si-Pass, DSX, Gallagher, Maxxess, and Salto SVN. These integrations ensure that your existing security infrastructure works seamlessly with VTS, providing a frictionless experience for tenants.
Visitors Should Feel Like A VIP
First impressions matter, especially when it comes to visitors to your property. With the latest visitor management features, you can impress guests before they even arrive. The upgraded invitation flow allows tenant admins to invite visitors with just a few clicks, making the process intuitive and efficient. Visitors receive QR-enabled digital passes to access the building, enhancing security while providing a VIP experience.
But we didn’t stop there. We’ve also introduced features like multi-day and recurring visitor passes, allowing visitors to use a single QR code for multiple visits – no more repeat visits to the front desk for a printed pass. This is perfect for contractors, consultants, or any guests who need access over an extended period.
Empower Your Operations Teams
Your property management team is the backbone of your operations, and their efficiency directly impacts tenant satisfaction. We’ve introduced new features to empower them, ensuring they have the tools they need to do their job efficiently.
With interactive maintenance steps, staff are guided through scheduled maintenance tasks with clear, step-by-step instructions and resources. This reduces errors and ensures that work orders are completed promptly and correctly.
Monitoring equipment health is crucial for uninterrupted operations. Our new equipment meter readings feature allows you to keep track of vital metrics, trigger escalation notifications, and monitor trends—all from your operations command center in VTS Activate. This proactive approach helps prevent downtime and extends the lifespan of your equipment.
Understanding that every team has unique needs, we’ve enhanced customizable permissions and notifications. You can now automate tailored communications so that everyone who needs to know is on the same page and give your team the exact permissions they need.
Unlock Predictable Revenue with Flexible Booking and Subscriptions
Offering services and products for tenants and visitors to purchase increases both your hospitality-like atmosphere and predictable revenue. offerings Our new features empower you to unlock additional revenue streams by making your offerings easier to book and purchase.
To provide convenience for tenants and establish predictable revenue streams for your property, we’ve launched subscriptions in content. Tenants can now subscribe to services like locker rentals or gym memberships with ease. This subscription model makes it easier to create your offerings in Activate, promote them, and simplifies the payment process for tenants–it’s a win for everyone.
With the introduction of waitlists for bookable offerings, tenants can add themselves to a waitlist when a time slot is full. Maximize attendance and revenue potential for your events, desks, and other bookable offerings–tenants are automatically notified when a spot opens up and they can book on a first come, first serve basis.
We’ve also introduced preferential booking options, allowing you to allocate specific quantities of event spaces, desks, or any offering with a quantity to certain tenant groups. For example, if you’re hosting an event with 100 tickets, choose to allocate 80 tickets to tenants of 480 Main Street, and 20 tickets for tenants at your adjacent property, 460 Main Street.This gives a specific tenant or group a VIP-like experience to enhance their sentiment and also helps you manage resources more effectively.
Actionable Insights for Better Decision-Making
Informed decisions are the cornerstone of successful property management. Our refreshed analytics dashboards offer deeper insights, enabling you to make strategic choices that benefit both your operations and tenant relationships.
Understanding visitor patterns is essential for optimizing staffing and security. Our new visitor analytics dashboard provides valuable data on which tenants invite the most visitors, peak times and visitor flow, and more, helping you understand your tenants’ behavior and streamline operations.
Tenant satisfaction is a key indicator of retention and property success. With our tenant sentiment tracking, you can gauge how tenants feel about your services through a pre-populated survey. Results are available directly in the app, allowing you to address feedback promptly, track results and trends over time, and improve tenant relations.
Data visualization plays a crucial role in interpreting complex information. We’ve given our dashboards a fresh look with enhanced data visualizations and new chart types. Spot trends, analyze performance, and make data-driven decisions that propel your property forward.
We’re on a mission to empower the front lines of commercial real estate
Our fall ’24 innovations are designed to help you move faster, work smarter, and deliver unparalleled experiences to your tenants. We’re committed to providing you with the tools you need to drive and protect revenue while simplifying operations.
Interested in a deep dive into some of the latest innovations? Our Fall ‘24 Product Release page guides you through how VTS Activate can transform your tenant and resident experience.
Leo Jedynak is a Product Marketing Manager at VTS, specializing in crafting compelling narratives that drive the success of innovative technology solutions in commercial real estate. With a background in environmental science from the University of British Columbia, Leo brings a unique perspective to his work. His writing is dedicated to making complex concepts accessible and actionable for diverse audiences.
