Processes and Outcomes
Creating Cultural Alignment Through Leadership Coaching
The wide-scale adoption of the Leadership in Action coaching program created a ripple effect throughout Sanitarium’s culture. Leaders began speaking a shared language, fostering cleaner communication, clearer expectations, and higher trust across teams.
Rather than rely on expensive external systems, Sanitarium found success by building leadership capability internally. One department had spent over $500,000 on a third-party solution that failed to gain traction. Once employees were involved in designing their own solutions—guided by leadership principles—they took ownership and delivered long-lasting results.
As Darryn puts it:
“It’s harder in the short term to invest in developing people, but the long-term payoff is exponential. The hard/easy rule applies here: do the hard work now, and it makes things easier down the road.”
Flip charts from the program still hang in their training rooms as a daily reminder of the values they’ve embedded.
