The Gist Strategic collaboration announced. NiCE and Snowflake partner to centralize and share CX data. Enterprise-wide automation. Integration enables ...
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The Gist Trust is non-negotiable. Building customer loyalty starts with establishing trust through consistent, transparent interactions. Community ...
The Gist Parloa achieves unicorn status with $120M Series C funding. The Berlin-based AI customer experience platform reaches a $1 billion valuation, ...
The Gist AI as a sanity-checking ally. AI is being used to monitor agent stress, cognitive load, and burnout risk—acting as a real-time support system, ...
The Gist Consumer expectations. Customers increasingly expect instant gratification regarding product selection, delivery and the resolution of any ...
The Gist Cloud-based customer service. Hosted contact centers eliminate on-premises infrastructure, offering scalability, flexibility, and ...
The Gist Empowering human agents: AI alleviates routine tasks, freeing agents for complex interactions requiring human touch. Seamless omnichannel ...