category: customer experience
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Why Chief Customer Officers Must Embrace Predictive AI
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The Gist Insight acceleration is possible. AI tools can help chief customer officers identify customer trends months before they appear in traditional ...

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What Red Lobster’s New CEO Teaches Us About CX Strategy
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The Gist Authenticity wins customers. Brands thrive when they embrace bold, honest communication that resonates deeply with customers. Small changes, ...

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Customer Experience Isn’t Rocket Science — It’s Personal
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The Gist Driving trust. Building customer relationships starts with establishing trust through personalized, consistent value at every touchpoint. ...

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