The Gist Parloa achieves unicorn status with $120M Series C funding. The Berlin-based AI customer experience platform reaches a $1 billion valuation, ...
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The Gist Smarter customer service. Agentic AI handles complex support tasks, predicts issues and personalizes every interaction in real time. Hard ...
The Gist: The acquisition flywheel. Customer advocacy drives an organic growth engine that converts customers and creates new advocates. Authenticity ...
Automation drives efficiency, but without the human touch, CX risks falling flat. Balance AI with empathy. Continue reading...
OpenAI is exploring the idea of building a social media platform to rival Elon Musk’s X and Meta’s Instagram, ...
The Gist Execution matters. Predictive analytics fails without real-time action. Insights must seamlessly feed into workflows to improve CX and ...
Temu and Shein, the two popular online platforms known for low-cost goods, will be raising prices starting April 25, as ...
That means an ad campaign can only be great if the customer response is great. What does it take to generate a great customer response? Simple. A great ...
After announcing a major upgrade to the first class cabin, Air France’s business class cabin is the latest to ...
I squint my eyes and bring into focus the blurred outlines of a 63? Or is it an 83? It’s a significant difference in 100-ball cricket. A great view of the ...
