The Gist Product data matters. Poor product data limits visibility to autonomous agents and impacts product discovery. Dynamic pages win. Generative AI ...

Brands are losing customers because their marketing tech isn’t doing what it’s supposed to. A new survey by Intermedia ...

The Gist Trust as a CX differentiator. Customer trust is no longer optional — it’s a defining factor in loyalty, with transparent communication and ...

The Gist Metrics miss why. Behavioral data tracks what happened, but it rarely explains why customers act or leave. Feedback loops fill in those gaps. ...

At The Ritz-Carlton, we are always looking at continuous improvement and our 12 Service Values are essential to how we create memorable ...

The Gist Strategic collaboration announced. NiCE and Snowflake partner to centralize and share CX data. Enterprise-wide automation. Integration enables ...

The Gist Agentic AI obstacles. Legacy systems and technical debt are major blockers to agentic AI success, especially in regulated industries. Smart ...

The Gist Creative consistency matters. Strong, ongoing creative output builds recognition, improves campaign flexibility and strengthens customer loyalty ...

The Gist Trust is non-negotiable. Building customer loyalty starts with establishing trust through consistent, transparent interactions. Community ...

The Gist Silos block insight. Fragmented customer data limits personalization and leads to missed opportunities and inconsistent customer experiences. ...