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What Red Lobster’s New CEO Teaches Us About CX Strategy
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The Gist Authenticity wins customers. Brands thrive when they embrace bold, honest communication that resonates deeply with customers. Small changes, ...

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What a Turkey Saved From Slaughter Teaches Us About Kindness
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Over 250 million turkeys are slaughtered for human consumption in the U.S. throughout the year. Killed at barely four months old and not ...

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What Cal Ripken Jr. Teaches Us About Loyalty
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Without question, my favorite baseball player growing up was Cal Ripken Jr. Ripken played 21 seasons with the Baltimore Orioles and is famously known ...

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What March Madness teaches us about beating the odds
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If you’re anything like me, you kick off every March with the familiar thrill of filling out a fresh bracket for March Madness. For me, it’s bigger than ...

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