SALT LAKE CITY, Utah — Applause announced the launch of
Applause Scorecards, a new product designed to transform how field service businesses
track, measure and improve technician performance.
Applause Scorecards enables both field leaders and technicians to access real-time
performance data, define key expectations and automate bonuses.
As part of the existing
Applause platform, technicians can view their personalized performance scorecards
directly in the app they already use every day, empowering them to take ownership of
their goals and stay aligned with business priorities.
“Today’s field service teams need more than basic reporting; they need visibility,
motivation, and the ability to act in real time,” said Joel Rager, VP of Product at Applause.
“Scorecards bring structure and clarity to performance management, so both
administrators and technicians know exactly where they stand. And because it’s built into
the Applause app, there’s no learning curve or disruption, just immediate value.”
Applause Scorecards addresses a long-standing industry gap: the reliance on manually
updated spreadsheets, physical whiteboards, and scattered systems to track technician
performance. By automatically aggregating metrics from across a business’s existing tech
stack, such as NPS, driving score, job completion rates, reservices, and more, Applause
Scorecards delivers a complete view of performance in one centralized dashboard.
Key benefits include:
● Centralized view for identifying top performers, coaching needs, and operational
trends
● Technician-facing scorecards for real-time goal tracking and performance
ownership
● Automated bonus triggers to reward high-performing team members instantly
● Customizable power scores that combine multiple KPIs into a single, weighted
score aligned to business objectives
● Access to historical data for monthly performance reviews and year-end
evaluations
With this launch, Applause is setting a new standard for performance management in field
services, enabling faster decisions, better coaching, and more consistent service delivery
through data-driven transparency and recognition.
