A LoyaltyLobby reader sent us a case about the Hyatt Regency Irvine welcome email, which states that you now need to make a reservation using OpenTable to access the hotel’s Regency Club.
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Reader’s Hyatt Regency Irvine Welcome Email:
REGENCY CLUB
Please note: All guests, including children, must have an OpenTable reservation for breakfast and dinner to ensure access during these times.Kindly use the link below to reserve your table:
Regency Club Lounge at Hyatt Regency Irvine
Online Reservations | OpenTable
- Parties larger than 5 guests or with multiple rooms will require separate reservations.
- Your table will be reserved for 45 minutes, and will have a 10 minutes grace period.
- A casual dress-code is welcomed; wet swimwear is not allowed. For the comfort of all guests, shoes and shirts are required while dining.
Regency Club Holiday Weekend Hours:
Friday, May 23
- Breakfast: 6:30 AM – 9:30 AM
- Club closed for cleaning: 11:00 AM – 12:00 PM
- Snacks: 11:00 AM – 4:00 PM
- Dinner: 5:00 PM – 8:30 PM
- Dessert: 8:30 PM – 9:30 PM
Saturday – Monday, May 24 – 26
- Breakfast: 7:00 AM – 11:00 AM
- Club closed for cleaning: 11:00 AM – 12:00 PM
- Snacks: 12:00 PM – 4:00 PM
- Dinner: 5:00 PM – 8:30 PM
- Dessert: 8:30 PM – 9:30 PM
I have seen notices at some hotels in Asia, Japan in fact, that require lounge-eligible guests to reserve their spot, usually during the evening happy hour, and that they can only stay for a set time, but at least, in my case, this has not been enforced.
However, I have never encountered a hotel that would have required you to use OpenTable or any other online platform to reserve a spot for breakfast or evening happy hour in their club lounge.
It is clear that the reason behind this is overcrowding, which is partially likely due to these transferrable Club Access and Guest of Honor certificates, which you can buy off eBay or many other platforms for pennies on the dollar.
However, the hotel could offer alternative happy hours at a bar, and guests could obviously be provided breakfast at the main restaurant if the club lounge becomes too busy in the morning.
Conclusion
This hotel used to close its club lounge for the weekends, when it was an ideal place to stay for the closed club lounge bonus (the bonus went away years ago).
It is clear that the hotel here tries to control the crowding, but does the OpenTable interface only offer times that are still available, or are guests only indicating their preferred dining time?
What is your opinion about this? Would you like to make a Club Lounge access reservation using OpenTable rather than visiting it when you prefer? Please comment below.
