The Habit on Genesee Ave is my front runner for worst customer service in 2026.
I was excited last year when I won a year of free double char burgers from The Habit. Lately it has been a struggle to get my free burger. The cashier/manager says I have to make a $10 purchase and then I will get a free burger.
Each week I get a coupon in the Habit app for a free burger as long as I spend $10 before discounts. In the past I would add double bacon and the total would be over $10. When I mentioned the cashier/manager has rung me up in the past she said it only worked in the past because she did a manager override. Also she stated she got in trouble for doing the manager override.
There was no point in complaining to management as it appeared the cashier was also the manager. I complained to customer service that I was not being given my free burger and instead was given a burger after a $10 purchase. No reply after 3 weeks so I am writing this review.
I went to the Mira Mesa Habit and they gave me my free burger after buying bacon.
Same with the Pacific Beach location.
It appears The Habit on Genesee Ave decided to make their own rules in how they will accept coupons.
Darth Vader: Calrissian. Take the princess and the Wookie to my ship.
Lando: You said they’d be left at the city under my supervision!
Darth Vader: I am altering the deal. Pray I don’t alter it any further.
The Empire Strikes Back
The Habit Burger
4175 Genesee Ave
San Diego, CA 92111
(858) 277-1089
